Leading Bank Experiences Streamlined Billing And Faster Execution With Automation

Global Markets Shared Operations needed to raise operational efficiency across a web of billing activities: brokerage fees, clearing and execution fees for trade settlements, and commission management. Legacy and manual steps created bottlenecks in reconciliation and reporting, while disparate data made it hard to see issues early or course-correct. As transaction volumes scaled, duplication crept in and teams spent time stitching data together instead of analyzing it. Documentation and handoffs varied by team, limiting reuse and slowing collaboration between business and technology. To enable better analytics and reporting, the organization set a clear goal: simplify processes, eliminate redundancies, and improve data clarity—while shifting from traditional operations to an agile, incrementally delivered model that could adapt with market demands.
Ascendion assigned a seasoned Business Analyst team with deep financial services and agile expertise to translate business needs into precise, usable requirements. We optimized agile workflows with clean backlogs, sharper user stories, and acceptance criteria, to turn priorities into working increments. In parallel, we streamlined billing processes to reduce manual touchpoints, standardize reconciliations, and lift data quality for consistent reporting.  

A globally distributed talent model provides round-the-clock velocity with clear governance and performance tracking, ensuring transparency and predictable outcomes. Layering in targeted automation and data-driven insights reduced repeat work and accelerated decision-making, while structured collaboration between subject matter experts and engineering turned fragmented knowledge into actionable delivery. The result: simpler processes, clearer data, and a faster path from request to result. 

Trusted by Clients. Respected by Partners.

Clients cite strong leadership, responsiveness, and reliable delivery. Partners point to engineering depth, SME coverage, and a steady focus on outcomes over activity.

Business Impact

Manual effort in complex billing steps reduced, enabling faster, more reliable execution across brokerage, clearing, and commissions. 

Improved data clarity and consistency strengthened analytics and made reporting easier to trust and act on. 

Agile backlog management and incremental delivery increased predictability and shortened time from requirement to outcome. 

Business Analysts bridged business–technology gaps, translating intent into repeatable execution and measurable value. 

An optimized BA function lowers overhead, improved scalability, and sustained process improvements across teams. 

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