Insurance Player Experiences Real-Time Notifications With Improved UX

Our client, a global leader in insurance processing, relied on clients and service providers to manually upload files and send notifications to insurers and shared mailboxes. This created bottlenecks, slowed critical workflows, and made it difficult to keep multiple stakeholders aligned. As volumes grew, the team struggled to track uploads in real time, increasing the risk of delays and missed files.

They needed a single approach to automate notifications, standardize tracking for uploads to shared folders, and reduce manual intervention. The goal was to improve accuracy and efficiency while maintaining clear communication with clients, insurers, and internal teams, so the right people received the right updates at the right time without extra effort.
Ascendion designed a simple, user-friendly interface powered by Microsoft Power Automate to streamline file uploads and notifications. The solution automated alerts and reminders to accelerate approvals, reduce manual touchpoints, and protect sensitive information. 

Stakeholders gained real-time visibility through internal dashboards, enabling them to track the status and progress of each upload at a glance. We also enabled dynamic contact updates so changes to insurer and external user email addresses were instantly reflected, keeping communication accurate and current. The result is a consistent, audit-friendly process that scales with volume and complexity. 

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Tech Stack:

AAVA, AWS RDS PostgreSQL, Microsoft Azure, Azure SQL DB, Azure Data Factory, Power BI

Business Impact

Real-time notifications improved communication across clients, insurers, and internal teams, ensuring the right parties were informed immediately and could act without delay. 

Automated workflows reduced manual effort and increased operational efficiency, freeing teams to focus on higher-value activities instead of tracking and chasing updates. 

Enhanced tracking ensured no files were missed by providing clear status visibility, timely reminders, and a consistent process from upload to approval. 

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