From Fragmented Data to Centralized Intelligence: Empowering IT Governance

A large tech company was struggling with data silos and inefficiencies that hampered their ability to gain valuable insights. Redundant data management and reporting processes across different service lines created confusion and wasted resources. Furthermore, the company lacked an integrated platform to manage their high-volume telemetry data related to firmware and hardware performance. This critical data held the key to identifying potential issues and improving product quality. Finally, the inability to analyze service utilization and production ticket resolution times limited their understanding of customer needs and operational effectiveness

Ascendion helped the client move their unified data from siloed services into an Azure Synapse data lake. This platform enabled real-time analysis of telemetry data (Azure Data Explorer) for proactive maintenance and improved product quality.

Power BI dashboards translated insights into actionable intelligence on service quality, performance, and resolution times, driving data-driven decisions. Additionally, Power Apps and workflows automated actions based on these insights.

For granular data access control, Row-Level Security (RLS) within Power BI restricted dashboard visibility based on user roles and location.