Elevating UX For 10M+ Consumers: How Ascendion Enabled Seamless Banking Integration

A leading Southeast Asian bank acquired the Philippines consumer banking arm of a major U.S.-based financial institution. This acquisition expanded its investment products and retail banking services, but to make the most of it, the bank needed to integrate applications, data, and customer management systems seamlessly. The challenge was clear: maintain smooth operations, uphold service quality, and enhance customer experience across branches and digital platforms. The complexity was immense—integrating 32 critical applications, merging dashboards, and ensuring data migration without delays. Batch processes needed optimization, and the core banking system (Finacle 11) had to absorb increased workloads without disruptions. The goal? A flawless transition in just 12 months while maintaining data integrity and minimizing errors.