Consulting Firms Enjoys 35% Faster Resolutions With Zero Added Cost

A leading robotics and automation laboratory operating in India faced critical inefficiencies in managing its IT infrastructure. Despite having a robust setup, the client struggled to benchmark performance and management maturity against industry best practices. Fragmented visibility, reactive operations, and inconsistent governance processes made it difficult to maintain optimal service quality.

They sought a comprehensive infrastructure assessment to uncover performance gaps and to manage bottlenecks. The goal was to define a clear roadmap spanning people, processes, and tools, enabling consistent service delivery, proactive management, and measurable improvements across their entire technology ecosystem.
Ascendion conducted a three-month discovery and consulting engagement to assess the client’s end-to-end IT infrastructure—covering network, asset management, servers, databases, storage, and service management systems. Through detailed analysis of ticket volumes, categories, and root causes, we identified recurring issues such as slower turnaround times (TATs), performance bottlenecks, and unnecessary incident volumes. 

We then created a 12-month transformation roadmap with actionable recommendations across people, processes, and tools. The plan included optimized workflows, improved monitoring mechanisms, and automation-led service management. Additionally, we collaborated on annual planning and budgeting for the required toolkit and developed a cost-effective transition plan aligned with the roadmap. 

Trusted by Clients. Respected by Partners.

Clients cite strong leadership, responsiveness, and reliable delivery. Partners point to engineering depth, SME coverage, and a steady focus on outcomes over activity.

Tech Stack:

ServiceNow, HPAM, ManageEngine, VMware, Hyper-V, SCCM, WSUS, Qualys Guard 

Business Impact

Shifted from ad hoc to fully managed infrastructure services with proactive governance and oversight. 

Achieved zero increase in operational costs while improving system efficiency. 

Reduced infrastructure incidents by 20% within six months, improving service reliability. 

Enhanced response and resolution times by 35%, leading to faster issue recovery and improved end-user satisfaction. 

Strengthened overall network, asset, and service performance through structured management and monitoring practices. 

Delivered measurable service improvements driven by predictive insights and continuous optimization. 

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